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    Voiance Interpretation Resources

    Norfolk Public Schools has access to a language interpretation services. This service is provided free of charge to families, encourages a climate of welcoming, helps eliminates communication barriers between non-English speaking families and district staff. 

    Who has access to Voiance?

    All schools, NPS offices, teachers, administrators, and employees in direct contact with families have access to Voiance. The ESL Office, school location administration staff, and your ESL Teacher have access to user log-ins. If you are a family member in need of these services, please request this free assistance by locating the Point to Your Language Poster and selecting your language. 

    When would I use Voiance? 

    Situations may vary. The following are some examples of when to use Voiance 

    • Enrollment
    • Student is sick, in trouble, etc. and the family/guardian needs to be contacted right away via phone
    • Family/guardian visits the school and needs to speak with attendance, clinic, principal
    • Family/parent/teacher conference
    • Staff or administration calling home to discuss student behavior
    • Child study, eligibility, LEP, or IEP meetings 
    • Home Visits

    Note: If an emergency occurs at school, it is always best to have a vetted interpreter contact parents to ensure that cultural influences do not impede understanding. 

    Onsite Interpretation

    When conducting child study and IEP meetings, a face-to-face interpreter is preferred. This may be achieved by video conferencing or on-site interpretation.  

    • Request an onsite interpreter via Document Translation and On-Site Interpretation Requests 
    • State meeting timelines and any requests in the body of the email
    • Include both a phone number and email address with a point of contact name
    • Advance notice of 5-7 days is requested. More obscure languages will require more time.

    Onsite interpretation requests are not considered active and approved until you have received a confirmation response.

    District Document Translation

    • Upload and send documents to Document Translation and On-Site Interpretation Requests.
    • State meeting timelines and any requests in the body of the email.
    • Include both a phone number and email address with a point of contact name.
    • Advance notice of 5-7 days requested.
    • Please send documents in Word format if at all possible. PDF files may not format properly due to language characters, take additional time, and are more costly.

    Document translation requests are not considered active and approved until you have received a confirmation response.

    Voiance Quick Access Instruction Sheet-How to Access a Voiance Interpreter

    How to Effectively Work With an Interpreter

    Voiance Conferencing Instructions