Voiance Interpretation Resources

Norfolk Public Schools has access to a language interpretation service called Voiance.  This service eliminates communication barriers between non-English speaking families and district staff.

Who has access to Voiance?

All schools, NPS offices, teachers, administrators, and employees with direct contact with families have access to Voiance. If you have questions, your ESL teachers and office staff should be able to assist you. To access Voiance, you need the account number, individual school PIN number, and Student Identification Number.  The ESL Office, school location administration staff, and your ESL Teacher should have this information. If you are a family member in need of services, please request this free assistance by locating the the Point to Your Language Poster and selecting your language. 

When would I use Voiance? 

Situations may vary. The following are some examples of when to use Voiance 

• Enrollment
• Student is sick, in trouble, etc. and the parent/guardian needs to be contacted right away via phone
• Parent/guardian visits the school and needs to speak with attendance, clinic, principal
• Family/parent/teacher conference
• Staff or administration calling home to discuss student behavior
• Child study, eligibility, LEP, or IEP meetings 

Note: If an emergency occurs at school, it is always best to have an actial interpreter contact parents to ensure that cultural influences do not impede understanding. 

Onsite Interpretation

When conducting child study and IEP meetings, a face-to-face interpreter is preferred.   

• Request an onsite interpreter via ESL Support . Use INTERPRETER REQUEST in the subject field
• State meeting timelines and any requests in the body of the email
• Include both a phone number and email address with a point of contact name
• Advance notice of 1 week is requested

Onsite Interpretation requests are not considered active and approved until you have received a confirmation from our ESLSupport address

District Document Translation

• Upload and send documents to ESL Support with DOCUMENT TRANSLATION REQUEST in the subject field.
• State meeting timelines and any requests in the body of the email
• Include both a phone number and email address with a point of contact name
• Advance notice of 10 days requested

Document translation requests are not considered active and approved until you have received a confirmation from our ESLSupport address.

Voiance Quick Access Instruction Sheet-How to Access a Voiance Interpreter

How to Effectively Work With an Interpreter

Voiance Conferencing Instructions