Virtual Peace of Mind

Norfolk Public Schools is working with Virtual Peace of Mind to give students free online mental health support. This program connects students with licensed counselors through safe and private video sessions. These sessions can help with feelings, stress, friendships, and other problems that may affect learning.

Joining the program is your choice. A parent or guardian must give permission first. Families can learn how to sign up by reading the information below and filling out a short form. After the form is sent, Virtual Peace of Mind will contact the parent or guardian to set up services and explain the next steps.

This program helps more students get the support they need while keeping their information private. All counseling is done by Virtual Peace of Mind and follows strict privacy laws. Norfolk Public Schools does not take part in the sessions and cannot see any personal or medical information.

Families decide if they want to use this service. No student will receive help without parent or guardian permission.

Norfolk Public Schools cares about the whole child. This program shows their commitment to helping students stay healthy and succeed in school.

Emergency Support

Virtual Peace of Mind is not an emergency service provider. If your student is experiencing an emergency or is in immediate crisis, please call 911 or contact your local emergency medical services.

For immediate mental health support, you may also contact the 988 Suicide and Crisis Lifeline by calling or texting 988, or by visiting
https://988lifeline.org/

Personalized Care Designed Around Your Child’s Unique Needs

Elementary School

Anxiety & Worry
Emotional Regulation Challenges
Behavioral Concerns
Adjustment & Life Changes
Attention & Focus Difficulties
Friendship & Social Skills

Middle School

Anxiety & Academic Pressure
Peer Conflict & Social Stress
Low Self-Esteem & Body Image Concerns
Mood Changes & Early Depression Symptoms
Emotional Regulation Challenges
Family & Adjustment Stress

High School

Future & Career Anxiety
Substance Use & Risk-Taking
Major Depression & Emotional Withdeawl
Relationship Intensity & Breakups
Intense Emotional Distress & Safety Concerns
Identity, Belonging & Self-Worth

Accessing the Program

Step One: Connect

To get started, families can connect with our service provider, Virtual Peace of Mind, by completing a brief intake form. By submitting the form, parents or guardians are officially requesting support services for their student.

Information Needed to Get Started

Families should be prepared to provide the following information when completing the intake form:

Student Information:
Provide the student’s name, grade level, school, date of birth, and student ID number.

Proof of Enrollment:
Documentation is required to verify enrollment in Norfolk Public Schools. Acceptable forms of documentation may include, but are not limited to:

A screenshot of your ParentVUE account showing the student and school
A current class schedule
A recent report card or progress report
A valid student ID card
A copy of an existing IEP or 504 plan

Parent or Guardian Contact and Insurance Information:
Provide your contact details and indicate whether the student currently has health insurance coverage.

Service Needs and Safety Check:
Answer a few questions about the types of services being requested, along with a brief safety question to help Virtual Peace of Mind assess the urgency of your student’s needs.

Authorization:
Select the authorization option to securely share this information with program administrators.

Virtual Peace of Mind

Step Two: Consent

After the intake form is submitted and reviewed, a program administrator from Virtual Peace of Mind will contact the parent or guardian to confirm the information provided and discuss next steps.

Consent Forms:
Required consent forms will be sent electronically to the parent or guardian using the contact information provided in the intake form.

Action Required:
Services cannot begin until all required forms are completed and signed. These documents ensure that families are fully informed about the services being provided, including the scope of care and parent or guardian rights.

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